At Frampu.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
1. What Information We Collect
We collect the following types of personal information:
a) Information You Provide Directly
Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party providers)
Feedback, reviews, or inquiries
b) Information We Collect Automatically
IP address
Device type and browser
Pages visited and time spent on site
Referrer URL
Cookies and usage behavior (see our Cookies Policy)
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill your orders
To manage delivery and shipping services
To communicate with you regarding your order or inquiries
To personalize your shopping experience
To analyze site usage and improve our services
To send promotional messages (only if you consent)
To comply with legal obligations
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Sharing of Your Information
We may share your information with trusted third parties only when necessary:
Payment gateways (e.g., Stripe, PayPal, Iyzico)
Courier and logistics companies for delivery
IT service providers (e.g., hosting, analytics, security)
Legal authorities if required by law
All third parties are required to maintain the confidentiality and security of your information.
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Union, we process your data under one or more of the following legal bases:
Your consent
Fulfillment of a contract (e.g., to deliver a product)
Compliance with legal obligations
Our legitimate interest (e.g., to improve our service)
You have the right to withdraw your consent at any time.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described above, or as required by law.
Order data: kept for at least 5 years for tax and accounting purposes
Marketing data: stored until you unsubscribe or request deletion
6. Your Rights (For EU/UK Residents)
You have the following rights regarding your personal data:
Right to access – You can request a copy of your personal data
Right to correction – You may update or correct your data
Right to deletion – You may request data to be deleted
Right to restriction – You may limit how your data is used
Right to data portability – You can request your data in machine-readable format
Right to object – You can opt out of direct marketing at any time
To exercise your rights, contact: privacy@frampu.com
