Welcome to Frampu.com. These Terms and Conditions govern your use of our website and your purchase of cosmetic and beauty products. By accessing or using Frampu.com, you agree to these terms. If you do not agree, please do not use this website.
1. General Use
Frampu.com is an online platform offering cosmetic products for individual (retail) consumers. You must be at least 18 years old or have the consent of a legal guardian to place an order.
2. Product Information
We aim to provide accurate descriptions, ingredients, usage instructions, and visuals for all cosmetic products. However, we do not guarantee that all information is error-free, complete, or up-to-date. Product packaging may vary from images shown.
3. Skin Sensitivity & Allergies
All users are responsible for checking ingredients for potential allergens. Frampu is not liable for any allergic reactions or skin sensitivities. In case of doubt, consult a dermatologist before use.
4. Orders and Payments
Orders are processed once payment is received. We reserve the right to cancel any order in case of stock issues or payment problems. Prices are displayed in the selected currency and include applicable taxes unless stated otherwise.
5. Shipping and Delivery
Delivery times vary based on location and shipping method. Once your order is shipped, you will receive a tracking number. We are not responsible for delays due to customs, courier issues, or force majeure events.
6. Returns and Refunds
Due to hygiene standards, opened or used cosmetic products cannot be returned. Only unopened, sealed products returned within 14 days of delivery may be eligible for a refund. Shipping costs are non-refundable. Please refer to our full Refund Policy for details.
7. User Responsibilities
You agree not to misuse the website, submit false information, or interfere with the functionality of the platform. All information provided must be accurate and up to date.
8. Intellectual Property
All website content—including product photos, descriptions, logos, and branding—is the property of Frampu.com and may not be used or reproduced without permission.
9. Third-Party Links
Our website may include links to external sites. We are not responsible for the content or practices of those third-party sites.
10. Limitation of Liability
Frampu.com is not liable for any indirect, incidental, or special damages arising from the use of our website or products, including but not limited to allergic reactions or delayed deliveries.
11. Governing Law
These Terms are governed by the laws of the Republic of Turkey. Any disputes shall be subject to the jurisdiction of Istanbul courts.
12. Changes to Terms
We may update these Terms and Conditions at any time. Any changes will be published on this page with an updated effective date.
13. Contact
For any questions or concerns regarding these Terms and Conditions, please contact us:
Email: support@frampu.com
